Refund Policy

Digital products — general policy

All LuneaPMS products are digital downloads delivered electronically. Because digital files can be downloaded and used immediately, we do not offer refunds as a standard policy once a product has been successfully downloaded.

This is consistent with Australian Consumer Law, which does not require refunds for change-of-mind purchases of digital goods that have been accessed or downloaded.

When we will issue a refund

We will always issue a full refund if:

• The file is corrupted or undeliverable — if your download link doesn't work, the file is damaged, or you cannot open it after trying on multiple devices
• You were charged incorrectly — duplicate charges, incorrect amounts, or billing errors
• The product is significantly different from what was described — if the product delivered substantially differs from what was shown on the product page
• Technical failure on our end — if a platform or system error prevented you from receiving or accessing your purchase

When we may consider a refund

We'll review requests on a case-by-case basis if:

• You contact us within 7 days of purchase and have not yet downloaded the file
• There are exceptional circumstances that prevented you from using the product

We're a small team and we care about our customers. If something feels genuinely wrong, please reach out before assuming we won't help — we often can.

When we do not offer refunds

• Change of mind after downloading
• "I didn't use it" or "it wasn't what I expected" after download
• Purchasing the wrong product (if you're unsure, email us before buying)
• Requests made more than 14 days after purchase
• Products that have been fully downloaded and accessed

Bundle purchases

If you purchased a bundle (e.g. the Complete Wellness System), refunds apply to the bundle as a whole rather than individual products within it. If only one product in a bundle has an issue, we'll work to resolve that specific issue — including providing a replacement file if needed.

How to request a refund

Email us at info@luneapms.com with:

• Your order number or the email address used at checkout
• The product name
• The reason for your request
• Any relevant screenshots or details (especially for technical issues)

We aim to respond within 2 business days. Approved refunds are processed back to your original payment method within 5–10 business days, depending on your bank or card provider.

Australian Consumer Law

Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product has a major failure, you are entitled to a remedy under Australian law regardless of our policy. For more information, visit accc.gov.au.

Questions?

We're always happy to talk. Reach us at info@luneapms.com or via our contact form.